Shipping Policy

Last Updated: [Insert Date]

Thank you for visiting and shopping with Hatrix. This Shipping Policy outlines the terms and conditions relating to the delivery of products purchased through our website.

1. Shipping Locations

We currently ship to addresses within the United Kingdom. For international shipping enquiries, please contact us at Hatrix.business@gmail.com

2. Processing Times

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Orders placed after 2:00 PM (GMT) will be processed on the next business day. During peak periods, promotional events, or holidays, processing times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

3. Delivery Methods and Timeframes

We use reputable UK courier services to ensure reliable delivery. Estimated delivery times are as follows:

• Standard Delivery: 2–5 business days

• Express Delivery: 1–2 business days

Delivery times are estimates only and begin from the date of dispatch, not the date the order is placed.

4. Shipping Costs

Shipping fees are calculated at checkout and will depend on the delivery method selected.

We may offer free standard delivery on orders over £50, which will be clearly indicated on our website.

5. Order Tracking

Where applicable, tracking information will be provided via email once your order has been dispatched. Please allow up to 24 hours for tracking details to update.

6. Delivery Issues

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete.

If a parcel is returned to us due to an incorrect or incomplete address, or because it was not collected from a delivery point, additional shipping charges may apply to resend the item.

If your order has not arrived within the expected timeframe, please contact us at [Insert Contact Email] within 7 days of the expected delivery date.

7. Damaged or Lost Items

If your item arrives damaged, please notify us within 48 hours of delivery and provide photographic evidence where possible.

If your order is lost in transit, we will liaise with the courier to investigate. Replacement or refund arrangements will be made where appropriate.

8. Delays Outside Our Control

We are not responsible for delays caused by courier services, weather conditions, industrial action, customs processes, or other events beyond our reasonable control. However, we will make every effort to assist in resolving any issues.

9. Contact Information

If you have any questions regarding this Shipping Policy, please contact us at:

Email: Hatrix.business@gmail.com
Business Name: Hatix
Business Address: 29 Parker Court, Basire Street, London, Uk